Master Services Agreement

Master Services Agreement 2017-07-19T17:29:05+00:00

MASTER SERVICES AGREEMENT

This Agreement and the Supplements referred to apply to all visits by your Pet to Dogwood Cottage. Unless specified, the terms of this Agreement cover Dogwood Cottage, Inc.

1. Services.

We agree to provide the specific services to your Pet for each visit as indicated in your pup’s reservation for each of your Pet’s visits (“Services”). We will exercise reasonable judgment as we provide the Services.

By checking this box you acknowledge you have read and understand the above section.

2. Payment for Services.

You agree to pay us for the Services we provide to your Pet(s) during each visit at the rates set forth at the start of such visit (collectively the “Charges”). Prices are subject to change without notice and seasonal rates may apply. Charges begin on the day you leave your Pet(s). Dogwood check out time is by noon on the departure date and additional Charges will be due for late check out, which is one day equivalent of a daycare fee. If you do not pay your bill in full at check-out, Dogwood is required to return your Pet to you at the time of check-out. You understand, however, that you will remain liable for all Charges incurred during your Pet’s stay, and Dogwood reserves the right to collect any unpaid balance.

By checking this box you acknowledge you have read and understand the above section.

3. Reservations.

Reservations are accepted but not guaranteed without verification of all of the Dogwood Cottage requirements.

By checking this box you acknowledge you have read and understand the above section.

4. Cancellations.

If you need to cancel your reservation, please do so at least 24 hours prior to your arrival date. Dogwood reserves the right to charge late cancellation fees.

By checking this box you acknowledge you have read and understand the above section.

5. Your Agent*.

You must provide an adult, over the age of 18, as a contact (‘Agent”) for Dogwood if you are unable to be reached in case of emergency. Your Agent must also be someone other than the primary Pet Parent(s) and should not be someone traveling with you if you are leaving town. If we cannot reach you, you authorize us to contact your Agent. You agree that your Agent shall have your full and complete authority to make any and all decisions, including those related to the health of your Pet and the expenditure of funds, for or on behalf of you and your Pet.

By checking this box you acknowledge you have read and understand the above section.

6. Emergencies.

In an emergency or natural disaster, every effort will be made to contact you or your Agent to retrieve your Pet. You agree that Dogwood Cottage, at its sole discretion, is authorized to transport, and/or to make temporary alternative arrangements to house and care for your Pet until you or your Agent can retrieve the Pet. You understand it may not always be possible to safely evacuate your Pet.

By checking this box you acknowledge you have read and understand the above section.

7. Check-In and Check-Out.

The lobby is open for check-in and check-out as stated in the Cottage Rules and Policies. These hours are strictly enforced due to our morning, noon and night schedules and maintaining the peace and quiet in the neighborhood.

By checking this box you acknowledge you have read and understand the above section.

8. Personal items.

Do not bring items with your Pet that are valuable or irreplaceable. Dogwood Cottage is not responsible for loss or damage to any personal item or toy left with your Pet

By checking this box you acknowledge you have read and understand the above section.

9. Pet Health and Behavior.

We reserve the right to refuse to accept a Pet at check-in for any reason, including without limit, if it appears to us the Pet is sick, injured, in pain, or that its behavior could jeopardize the health or safety of other Pets or our staff.

  • No Pet can stay with us unless the Pet is healthy and we have confirmation from a licensed veterinarian or approved designee that the Pet has received all vaccinations required by Dogwood.
  • If at any time your Pet is found to have fleas or ticks, we may provide the appropriate flea or tick removal treatment, and you authorize us to provide such service at your additional expense.
  • You represent that your Pet has no illness, injury or behavior problem (including aggressive or biting behavior) that has not been disclosed to us. You agree to disclose to Dogwood all known medical conditions and/or behavior that may affect your pet’s care.
  • We are not equipped to care for acutely sick Pets or aggressive or biting Pets.
  • You represent that your Pet has not been exposed to rabies, distemper, or parvovirus within 30 days prior to beginning its stay with us. Each time you bring your pet to Dogwood, you are certifying that your pet is in good health and had not had any communicable illness of any kind for at least 30 days prior to participating in any activity at Dogwood.
  • If your Pet has been treated for a contagious illness, we will not accept your Pet(s) for at least two (2) weeks after treatment has been completed and a statement of health is obtained from a licensed veterinarian.
  • You acknowledge that we may contact appropriate authorities if your Pet bites another Pet or any person.
  • You acknowledge and agree that in the unlikely event your Pet becomes ill or injured, or if your Pet has a preexisting condition which is aggravated by its stay, and requires professional attention we will attempt to notify you or your Agent at the telephone numbers you provide on the reverse side. If we cannot reach you or your Agent, Dogwood Cottage at its sole discretion, may engage the services of a veterinarian and/or administer medicine or give other necessary attention to your Pet, and you authorize us to provide any such service at your additional expense. In cases we believe to be critical, we may take your Pet to the veterinarian first before trying to contact you. If you refuse medical treatment for your Pet, Dogwood, at its sole discretion, may engage the services of a veterinarian and/or administer medicine to make your Pet as comfortable as possible until picked up by you or your Agent, and you authorize us to provide any such service at your additional expense. If we cannot reach you or your Agent, we will make healthcare decisions for your Pet based on the recommendations of available professionals.
  • In the unfortunate event that your pet passes away while in our care, we will hold your pet until you or your Agent are able to pick up your pet; or if you wish, at your expense, we will arrange to have your pet cremated.

By checking this box you acknowledge you have read and understand the above section.

10. Contact with Other Pets or People.

While your Pet is staying with us, he or she will commingle and socialize with other Pets. Every effort will be made to ensure the safety of our guests by assessing each Pet.

  • You acknowledge and agree that in the unlikely event your Pet is injured by another Pet and any person, YOU RELEASE DOGWOOD COTTAGE AND ITS AGENTS FROM ANY LIABILITY FOR SUCH INJURY.
  • If your Pet injures another Pet or any person, you will be solely responsible for any injury to the other Pet(s)/ or person(s) as well as your own Pet, and YOU RELEASE DOGWOOD COTTAGE AND ITS AGENTS FROM ANY LIABILITY FOR SUCH INJURY.

By checking this box you acknowledge you have read and understand the above section.

11. Communicable diseases.

Although all Pets coming into Dogwood are required to be vaccinated, it is still possible for a Pet to become ill. You understand this risk and agree that Dogwood is not liable for any expense related to illness suffered by your pet during or after its stay, including but not limited to Tracheobronchitis (Canine Cough) or H3N8 and H3N2 (Canine Influenza).

By checking this box you acknowledge you have read and understand the above section.

12. Pets not picked up on Departure Date.

If you or your Agent do not pick up your Pet at the agreed upon date and time, you hereby authorize us to continue to provide the Services as set forth in this Agreement at your expense. If Dogwood determines, at its sole discretion, that an extension of Services is required, payment in full may be required prior to extending such Services. Notwithstanding the foregoing, if your Pet is deemed abandoned under local, state, or federal laws or regulations, or in Dogwood’s discretion as permitted by law, we will follow the Abandoned Pet Procedure. Dogwood daycare guests may be converted to boarding services if the Pet has not been picked up within the lobby hours and you shall pay the expense.

By checking this box you acknowledge you have read and understand the above section.

13. Abandoned Pet Procedure.

Unless otherwise required by applicable law, if you fail to pick up your Pet by the designated time:

  • All Services will stop, with the exception of medication administration necessary to ensure Pet health and safety and basic boarding services (food, water, relief time and shelter).
  • We will attempt to contact you by telephone and/or in writing using the information that you have provided, advising you that if your Pet is not picked up within a reasonable time period, your Pet will be deemed to be abandoned and that we will deliver the Pet to a third party adoption partner, Animal Control or other similar government agency. You understand that you may lose ownership of your Pet under these circumstances. If you fail to pick-up your Pet for any reason, YOU RELEASE DOGWOOD FROM ALL FURTHER LIABILITY AND RESPONSIBILITY FOR YOUR PET.
  • You shall remain liable to us for all unpaid Charges, including without limit the court costs and reasonable attorneys’ fees incurred in the collection of the Charges.

By checking this box you acknowledge you have read and understand the above section.

14. Sole Ownership.

You represent to us that you are the owner(s) of the Pet(s) and that you are fully authorized to enter into this Agreement. All of the information about you and your Pet in this Agreement is true, accurate and complete. In a custody dispute we will require proof of ownership, a written property settlement agreement or court decree.

  • You agree to indemnify and hold us harmless, from and against all loss, damage or expense, including attorneys’ fees, resulting from misrepresentations by you or your representatives or resulting from your Pet’s stay including, without limitation, any person claiming to be the owner of your Pet and any person claiming damage or injury by your Pet.

By checking this box you acknowledge you have read and understand the above section.

15. Miscellaneous Provisions.

This written Agreement constitutes our entire and only agreement and there are no oral agreements or understandings except as provided for in this Agreement.

  • This Agreement shall bind us and our assigns and you and your heirs and assigns
  • The law that applies to the Agreement is the law of the Commonwealth of Massachusetts. If there are disputes that result in litigation, the courts of the Commonwealth of Massachusetts shall have exclusive jurisdiction.
  • We may take a photo of your pet while your pet is receiving our Services or in our care (“Photo”). You hereby grant Us the perpetual, irrevocable, royalty-free right and license to publish, distribute, adapt, modify, or otherwise use the Photo, or any portion thereof, in any manner for any commercial or non-commercial purpose without your notice, review or approval.

By checking this box you acknowledge you have read and understand the above section.

16. Definitions.

The terms used throughout this Agreement, whether capitalized or not, and in either the singular or plural form, means as follows: “We,” “Us,” “Dogwood Cottage” and “Dogwood” means Dogwood Cottage, Inc., its associates and its subsidiaries. “You” and “your” shall mean the Pet Parent(s) signing this Agreement. “Pet” or “your pet” shall mean the dog(s) using the services of Dogwood and shall refer to the Pet(s) designated by the Pet Parent in this Agreement.

By checking this box you acknowledge you have read and understand the above section.

You have read this entire Agreement, you have had the opportunity to discuss it with us to your satisfaction, and you agree to its terms.

Pet Parent(s) eSignature**

**By entering your name in this field you are signing this Agreement electronically. You agree your electronic signature is the legal equivalent of your manual signature on this Agreement. By entering your name you consent to be legally bound by this Agreement's terms and conditions.

Date

Home Phone

Cell Phone

Address (City, State, Zip Code)

E-Mail Address

Agents* who can act on your behalf for all purposes under this Agreement:

Agent 1
Name

Best Phone Number

Relationship to Pet Parent(s):

Agent 2
Name

Best Phone Number

Relationship to Pet Parent(s):